Help Center›Features
Features
Exchanges, Shop Now, Shop Later, store credit, bundles, gift returns and more.
ExchangesSame-item, different-item and advanced exchanges: the settings, the inventory rules and the replacement order.Instant ExchangeShip the new item the moment an exchange is submitted, with the shopper's card charged only if the old item never ships back.Shop NowLet a shopper spend their return credit on anything in your store, inside the portal, before the return ships back.Shop LaterEmail shoppers who chose a refund a bonus offer to take Shop Now credit or store credit instead, a day after they submit.Store Credit and BonusesPay shoppers in credit they can only spend with you, as a gift card or native Shopify store credit, with an optional bonus on top.Keep Item and Instant ResolutionLet shoppers keep low-value items and still be paid, either by a policy threshold or by a partial refund offer they accept.BundlesReturn single pieces of a bundle and decide what happens to the bundle discount when only part of the set comes back.Gift ReturnsLet a gift recipient return or exchange a gift without the buyer's email and without seeing what the buyer paid.Returns from EU and UK Shoppers (Right of Withdrawal)Give EU and UK shoppers their own page to cancel an order within 14 days of delivery, with the full refund the law requires.Manual ReturnsCreate a return on a shopper's behalf from the admin, with the policy waived or applied depending on the member's access.