What's new

This page lists the changes to ReturnZen that you or your shoppers can see, newest first.

13 November 2026

The alerts bell moved to the right end of the top bar, and the ReturnZen logo now sits beside the search bar. The side menu starts at Home.
The Users page shows what each access box lets a person do. Click the permissions button on a box to open its list. See Users and Access.
Cancel Return has a Cancellation reason (optional) box, in ReturnZen and in the Zendesk app. The reason is saved in the return's history. Shoppers do not see it.
Zendesk app 2.1.0: a copy icon beside the order name, a tracking number that opens the carrier's tracking page, and three buttons that are easier to tell apart. To get it, download the app again and upload it in Zendesk. See Updating the app.
When a return label cannot be voided, ReturnZen says so in one plain sentence.
Under Shopper > Notifications, the Subdomain field for sending from your own domain shows an example, returns.yourstore.com.
An exchange for an item at the same price no longer asks the shopper for $0.00.
A piece of a bundle from your bundle list can be exchanged for another size of the same piece.
The cancellation reason Return location (ship vs. in store drop-off) is removed from Shopper > Return Editing.
Fields for names and longer text now sit under their labels, and cards on Analytics and Reports line up.

Single page returns. Under Shopper > Portal Customization, Return flow lets you choose Multi-step or Single page. Multi-step stays the default. See Portal Customization.
Zendesk app 2.0.0: each return opens in sections, and your agents can approve, reject or cancel a return from the ticket once you tick those actions on the Zendesk page. See Actions from Zendesk.
The Customer info card on a return shows how many orders and returns that customer has in your store.
The CSAT report averages only the answers shoppers gave. A skipped question used to count as 0.
A new warranty policy starts on All products and saves it.

New fonts in the admin, and a lighter default look for the shopper portal. Your own portal fonts, colours and image are unchanged.
Scan label now finds a return from a USPS barcode that carries the ZIP code in front of the tracking number.

Please reach out to support@returnzen.app with any additional questions.