Destinations

Updated 11 November 2026

Overview

This article explains the Destinations page, where you keep the addresses returns are sent back to. Every return label ships to the destination on the matched return policy, and a shopper who ships on their own is shown the destination's address.

Use the menu on the left to quickly navigate this article.

Before you start

• A connected Shopify store.
• EasyPost connected under Shipping > Shipping Services if you want addresses checked when they are saved.

Adding a destination

In the admin, go to Shipping > Destinations.

The page's own line reads Where returned items are sent.

1. Click Add Destination. Edit on an existing destination opens the same form filled in.
2. Pick a Shopify location, or leave it at Not linked. Enter the address below. and fill the address in by hand.
3. Type a Name, for example Main Warehouse.
4. Fill in Address, City, State and Zip, and choose the Country.
5. Tick Set as default destination if policies with no destination of their own use this one.
6. Click Add Destination (or Save Changes when editing).

Screenshot

Shipping > Destinations, the Add destination form with a Shopify location picked and the address fields locked

Settings

• Shopify location: optional. Choosing one of your Shopify locations fills every address field from Shopify's record and locks them; the form reads These fields come from this Shopify location. Unlink to edit them here. Unlink drops the link and unlocks the fields without clearing them. Default: Not linked.
• Name: required. The shopper sees it as the first line of the return address on a return with no label.
• Company: optional. Printed on the label with the address.
• Address, Unit / Apt / Suite, City, Zip: the address printed on labels. Unit / Apt / Suite is optional.
• State: a dropdown for countries ReturnZen has a list for, and a text box for the rest. The label reads Province when the country is Canada. Changing the country clears a state that cannot belong to it.
• Country: a dropdown of every country, shown as name and code. Default: United States (US). A value saved before the dropdown existed is kept in the list so it is never silently blanked.
• Set as default destination: the destination used by any policy set to No destination (use default). Default: off.

The Verified column

The destinations table has a Verified column with one of three chips.

• Verified: EasyPost checked the address and it came back clean.
• Could not verify: EasyPost could not verify this address. It is still saved and used on labels, but a carrier can refuse a label bought against it.
• Not checked: EasyPost has not checked this address. EasyPost is not connected, the check could not finish when the address was saved, or the address was saved before address checks began.

Screenshot

Shipping > Destinations, the table with the Verified and Default columns

Note: A linked destination follows edits made to the location in Shopify. If the location is deleted in Shopify, the destination keeps its last address, drops the link, and the table shows Linked Shopify location was deleted; this address is now manual.

Deleting a destination

Delete opens Delete destination?, which reads that the destination will be permanently deleted and that you need to update any policies that use it. Click Delete Destination to confirm.

Important: The default destination cannot be deleted; its Delete is disabled with The default destination cannot be deleted. Make another destination the default first. The only remaining destination cannot be deleted either: The only destination cannot be deleted. Add another first.

What the shopper sees

The destination as the ship-to address on their return label. With no label, the full address on the confirmation page with your return instructions. That includes a return submitted while EasyPost is switched off or has no saved key: the shopper gets the self-ship method and this address.

FAQ

Why is my return label failing, and which address is wrong? The return page shows the carrier's own reason when EasyPost provides one and names both addresses to check: this destination and the customer's address on the order. Start with the Verified column here. A destination that reads Could not verify is the likely cause: open it, correct the street, state code or zip, and save.

Can I use a different destination for one policy? Yes. Each return policy picks its own destination on its Policy name & zone tab. A policy set to No destination (use default) uses the destination ticked as default here.

Please reach out to support@returnzen.app with any additional questions.