Help Center›Shopper portal
Shopper portal
What your customers see, and the settings behind it.
The Shopper's Return FlowEvery page a shopper meets, from order lookup to the status page, including Shop Now, Shop Later and gift returns.Portal CustomizationTheme, logo, return flow, wording, custom domain and embedding for the shopper portal.Return ReasonsSet up reason groups and sub-reasons, and ask for photos or comments.Return EditingLet shoppers change their exchange shipping address or cancel their return from the status page, and choose the cancellation reasons they can pick.NotificationsEvery email ReturnZen sends, who it comes from, and how to edit a template.