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Guides and answers for running returns with ReturnZen.
Getting started
Connect your store, add your team, and run your first return.
6 articlesGeneral settings
The cards under Policy > General that shape every return.
One guideReturn policies
Create and edit the policies that decide what each shopper is offered.
3 articlesFeatures
Exchanges, Shop Now, Shop Later, store credit, bundles, gift returns and more.
10 articlesShopper portal
What your customers see, and the settings behind it.
5 articlesShipping and labels
Shipping services, destinations, how labels are built and what to do when one fails.
6 articlesManaging returns
The returns list, the return page, processing, holds, blocklists, alerts and reports.
5 articlesIntegrations
Shopify, EasyPost, Stripe, Klaviyo and Zendesk.
6 articlesFAQ
Short answers to the questions merchants ask most.
One guidePopular articles
Connecting Your Shopify StoreCreate a custom app in Shopify, paste its credentials into ReturnZen and set up your workspace.Create and Edit Return PoliciesCreate a return policy, choose its countries, labels and outcomes, and manage the policy list.The Shopper's Return FlowEvery page a shopper meets, from order lookup to the status page, including Shop Now, Shop Later and gift returns.Return LabelsHow return labels are built, what happens when one fails, how to fix label errors and how to regenerate a label.Processing a ReturnApprove, edit and process a return, read the refund figures, and handle returns that need review or were refunded in Shopify.Going LiveFinish the Home checklist, swap test keys for live keys and check every setting a real shopper will meet.